Our Patient Care Coordinators
Our patient care coordinators are here to greet you with a smile, receive incoming calls, schedule patient appointments as well as answer any questions you may have.
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With years of experience working with patients and their insurance carriers, our insurance billing coordinators are here to assist you with your billing and insurance questions. They are extremely knowledgeable in helping patients understand the specifics of their coverage.
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As a courtesy, our office files routine vision wellness claims and/or medical claims with the appropriate insurance company for our patients. We understand that medical insurance can be confusing and are happy to answer any questions you may have regarding your coverage.
Meet Our Patient Care Coordinators
Catherine started out as a clinical technician at EAWP in 1995. She then invested some time working in our optical boutique before taking her acquired skills to our patient care department. Catherine has served as a senior patient care coordinator for over 10 years now and her expertise is in medical billing. You can always count on Catherine to listen carefully, attentively, and empathetically. Whether your conversation is brief or in depth, you can instantly tell that creating the best patient experience is her highest priority.
Catherine
Ileana excels in ensuring seamless patient experiences. Specializing in post-exam assistance and insurance claims, she tirelessly contributes to customer satisfaction. Ileana actively participates in continuing education seminars, enhancing our electronic medical records systems. Her passion for efficiency and commitment to the team have earned her recognition as a frequent "Employee of the Month." Known for her positive attitude, Ileana consistently strives to make every day a great day for both our team and our patients. Her unwavering dedication is a driving force behind the success and harmonious functioning of our practice.
Ileana
Megan is the first face you meet when you enter our practice. She is always prepared with your necessary paperwork and ready to answer any questions you may have. When Megan is not greeting patients or preparing for the next day, she can be found in workshop meetings regarding patient care and communication. She is a strong advocate for communication and service transparency for all patients.
Naomi has been passionate about optometry since 2019. She loves building relationships with reoccurring patients and witnessing the transformation in those who have never been able to see clearly until they found us. Naomi feels right at home at the reception window, where her personable nature shines. Whether a patient prefers a quick, streamlined visit or enjoys chatting about their day, Naomi meets them where they are, ensuring everyone feels welcomed into the EAWP family. She's skilled at balancing in-person interactions with phone calls, making sure everyone receives the attention they deserve.
Megan is the first face you meet when you enter our practice. She is always prepared with your necessary paperwork and ready to answer any questions you may have. When Megan is not greeting patients or preparing for the next day, she can be found in workshop meetings regarding patient care and communication. She is a strong advocate for communication and service transparency for all patients.
Megan is the first face you meet when you enter our practice. She is always prepared with your necessary paperwork and ready to answer any questions you may have. When Megan is not greeting patients or preparing for the next day, she can be found in workshop meetings regarding patient care and communication. She is a strong advocate for communication and service transparency for all patients.
Naomi
Megan is the first face you meet when you enter our practice. She is always prepared with your necessary paperwork and ready to answer any questions you may have. When Megan is not greeting patients or preparing for the next day, she can be found in workshop meetings regarding patient care and communication. She is a strong advocate for communication and service transparency for all patients.
Roseline, our senior clinical technician and patient care coordinator, brings over a decade of experience in optometry. Currently working towards her Paraoptometric certification, Roseline is recognized for her meticulous clinical skills and unwavering commitment to providing top-notch patient care. Roseline is driven by the profound satisfaction of positively impacting lives through her work, considering it one of life's greatest rewards. As she continues to enhance her skills and pursue certifications, we are confident in Roseline's pivotal role in maintaining our commitment to exceptional patient care. She is a valued member of our team, embodying dedication and compassion in every aspect of her profession.
Megan is the first face you meet when you enter our practice. She is always prepared with your necessary paperwork and ready to answer any questions you may have. When Megan is not greeting patients or preparing for the next day, she can be found in workshop meetings regarding patient care and communication. She is a strong advocate for communication and service transparency for all patients.
Megan is the first face you meet when you enter our practice. She is always prepared with your necessary paperwork and ready to answer any questions you may have. When Megan is not greeting patients or preparing for the next day, she can be found in workshop meetings regarding patient care and communication. She is a strong advocate for communication and service transparency for all patients.
